Replacement decisions are at the sole discretion of Horizon. Products accompanied by a dated proof of purchase. Warranty only applies as described by the product manufacturer and on Horizon is not responsible for items lost or damaged in transit. Responsibility of the shipper until it arrives at Horizon. Please ensure all packages and avoid shipping methods orĬarriers that do not provide tracking. Responsible for items lost or damaged in shipping.Īll items should be packed to assure no damage is incurred during Item to the sender at the sender’s expense. Repair any products purchased outside of these areas and will return the Retailer or store where your product was purchased. Zenoah – Service limited to the United Statesįor service and repair issues outside of these areas, please contact the.Saito – Service limited to North, Central and South America, and Service information of products with exclusive service agreements. Products Purchased from Retailers in These Countries can be Serviced:Įxclusive International Service: Please see below for Horizon is not responsible for items lost or damaged in These areas and will return the item to the sender at the sender’sĮxpense. Horizon will not repair any products purchased outside of For service and repair issues outside of theseĪreas, please contact the retailer or store where your product was International shipping, provided the product is compliant in the country Service for proprietary and exclusive-brand products purchased fromĪuthorized Horizon dealers and to countries, Horizon offers Products Purchased from Retailers: Horizon provides Refer to your product manual for service contact information. Products Purchased in the European Union or Horizon Hobby – Of the US that are cleared for service, the Customer is responsible forĪll brokerage fees, duties, and taxes associated with the service and If you live outsideīefore sending in any product for repair to ensure we are able to repairĪnd send your product back to you. Provides service for proprietary and exclusive-brand products purchasedįrom this website by consumers in the United States. Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Trinity Racing, Tower, Top Flite, Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida,ĭynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, Horizon Hobby, LLC Service Terms & Conditions (Subject to Change įor information on how to ship regulated or Hazardous items by FedEx, please visit for more information. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Do not send loose batteries or batteries packed with equipment back to Horizon.Īny kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. Lithium-ion battery-powered equipment and/or devices must have the batteries removed prior to shipping unless the battery is installed in the device and protected from short-circuit. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S.
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